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Return Policy

Wrong or Missing Items

If we make an error when fulfilling your order, please contact customer service within 48 hours of receiving your package to initiate a claim. A brief email to cheers@serenityzero.com alerting us of an error is the quickest way of initiating claims. We make sure to correct any fulfillment mistakes as quickly as possible, and sincerely apologize for any inconvenience.

Incorrectly received items must be returned to us. We provide you with a prepaid return label via email to send back the product(s) free of charge. If we do not receive the item(s) within 90 days, we reserve the right to charge the original payment method used to make your purchase for the full dollar amount of the product(s).

Dead on Arrival (DOA) Products

Products that are DOA (broken or otherwise damaged) are eligible for an exchange only. We will exchange the product with the exact same product. Exceptions may apply if the product is no longer being actively stocked.

Refunds

We are unable to issue refunds to any form of payment other than the original credit card used to make your purchase.

We are unable to issue a refund via Cash, Debit Card or Cheque. If you purchased using Debit Card, Cash or Cheque, you will receive store credit.

We issue refunds within 7 business days after receipt and inspection of returned merchandise. You will receive an email notification confirming your refund.

Depending on your card-issuing bank, please allow up to one billing cycle for a refund to appear on your statement.

Original shipping fees may be deducted from a refund unless the return is the result of our error. I

Please note: we cannot process return or refund requests without proof of purchase.

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